Refund policy

Returns Policy

We hope you love your purchase, but if for any reason you’re not completely satisfied, we’re here to help.

Return Eligibility

Returns must be requested within 14 days of receiving your order.

To be eligible for a return, items must be returned in their original condition, unworn, unused, with all tags attached and in their original packaging. Proof of purchase will also be required.

Please note that original shipping charges are non-refundable.

How to Return an Item

To request a return, please contact us at ciao@ciaobelboutique.co.uk.

Customers are responsible for the cost of returning unwanted items. We do not currently offer prepaid return labels.

If you have any questions regarding a return, please contact us and our team will be happy to assist.

Non-Returnable Items

We are unable to accept returns on:

• Sale or clearance items
• Gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Refunds

Once we have received and inspected your return, we will issue your refund to the original payment method used for the purchase.

Please allow up to 10 business days for your refund to be processed and returned to your account.